1. Overview
At VMARK LIMITED, we are committed to delivering reliable and high-quality digital gaming services.
Refund requests are reviewed carefully and will only be approved under the specific conditions outlined in this policy.
2. Refund
You may be eligible for a refund if:
- Purchased points were successfully paid for but were not credited to your account.
- A duplicate payment was made unintentionally.
- Fraudulent transactions and/or misuse of credit card
Refunds will not be issued for:
- Services that are partially or fully completed.
- A change of mind or dissatisfaction after the order has been placed and accepted.
3. How to Request a Refund
To request a refund, you must:
- Email contact@croxgame.com within 7 days of your order date.
- Provide your Order ID and a brief explanation of the reason for your request.
4. Processing Time
- Once your refund request is reviewed and approved, refunds will be processed within 7–10 business days.
- Refunds are issued via the original payment method only.
